GENERAL SERVICE AGREEMENT
This Agreement is entered into by and between:
CLIENT, hereinafter referred to as “Client,” whose name is specified in the name field of this form.
CONTRACTOR, PC Repair in Miami LLC, hereinafter referred to as “Contractor.”
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1. BACKGROUND
The Contractor agrees to provide computer repair services to the Client under the following terms and conditions.
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2. TERMINATION
2.1 Either party may terminate this Agreement at any time by providing written notice to the other party.
2.2 The Client remains responsible for payment of all services rendered and expenses incurred up to the date of termination.
2.3 The Contractor may suspend or terminate services immediately, without prior notice, if:
• The Client fails to make payment when due;
• The Client engages in fraudulent, unlawful, or abusive conduct; or
• Continuing services poses a risk to the Contractor’s equipment, data, or business operations.
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3. COMPENSATION
3.1 The Contractor will invoice the Client for services performed.
3.2 Payment for all services is due upon completion, unless otherwise agreed in writing.
3.3 All monetary amounts are in U.S. Dollars, payable by cash, credit/debit card, or other methods accepted by the Contractor.
3.4 The Client is responsible for all charges for services rendered. Leaving the device with the Contractor constitutes acceptance of all applicable fees, including diagnostic or service charges, whether or not the repair is completed.
3.5 Late payments may be subject to additional fees or interest as permitted by law.
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4. RETENTION OF DEVICE FOR NON-PAYMENT
4.1 The Contractor retains a security interest in any device left for service. Devices will not be released until all outstanding charges are paid in full.
4.2 If payment is not received within the agreed time, the Contractor may, in accordance with Florida law, retain, resell, or dispose of the device to recover costs.
4.3 By leaving the device, the Client expressly agrees to these terms.
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5. ASSESSMENT AND LABOR RATES
5.1 The Contractor charges a non-refundable assessment fee to investigate the device and determine possible solutions. Results will be communicated to the Client, who may decide whether to proceed.
5.2 Labor is billed at the current flat rate, excluding parts, which are the Client’s responsibility.
5.3 Estimates cannot be provided upfront, as identifying all potential issues in advance is challenging. The Client may pay a non-refundable flat fee for an initial device check. If a repair is possible and the Contractor successfully completes the work, the Client will be charged an additional flat labor fee for the repair. The fee will be agreed upon before any work is performed. Parts and miscellaneous fees are not included.
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6. SCOPE OF SERVICES
6.1 Services performed without the Client’s signature on the service order form do not grant any rights to the Client, and any work done is at their own risk.
6.2 If the Contractor deems the device unserviceable, it will be returned to the Client marked as “NO FIX.”
6.3 Certain circumstances may limit the service, and in such events, the Contractor may decline to provide the service (e.g., age of the system, obsolete parts, compatibility issues, unavailability of replacements, etc.).
6.4 The Client understands and agrees that electronic repairs are unpredictable. The device may be beyond repair or permanently damaged during the repair process, potentially rendering it useless. Circuit board components can deteriorate over time and fail unexpectedly, particularly in liquid-damaged devices, where short circuits, oxidation, corrosion, and rust may occur. The Client accepts all risks, and any replacement or repair is at their expense. The Contractor exercises professional judgment but cannot guarantee functionality.
6.5 Changes to the operating system or software are permanent and irreversible.
6.6 The turnaround time for completing the service depends on the complexity of the work, including the delivery of any necessary parts; however, the average time may be 10 business days. Delays caused by unforeseen circumstances will be communicated to the Client as soon as possible.
6.7 If the Contractor identifies another problem affecting the device during the course of servicing, new charges may arise. The Contractor will inform the Client of such developments before proceeding further and will require approval for those charges from the Client.
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7. AUTONOMY
7.1 The Contractor shall exercise complete control over working hours, methods, and decision-making pertaining to the services.
7.2 The Contractor operates independently without direct instruction from the Client but remains responsive regarding communication, timelines, costs, and alternatives.
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8. INDEMNIFICATION
8.1 To the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless the Contractor, its employees, agents, and successors from any and all losses, claims, costs, damages, penalties, fines, expenses (including legal fees), or liabilities arising from acts or services provided under this Agreement.
8.2 The Client must secure insurance coverage for their device against loss or damage from events such as fire, storm, robbery, vandalism, or other unforeseen circumstances during repair or service on the premises.
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9. REMOTE & ON-SITE SUPPORT
Remote sessions are billed per session, rounded to the hour, and must be prepaid; fees apply regardless of outcome, and the Client must provide access, permissions, and understands that third-party software with its own security measures may be used. On-site visits are billed hourly per visit, rounded to the hour; additional work or transport to the shop is billed at standard rates. If the Contractor returns the computer to the Client’s location, onsite rates also apply.
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10. SOFTWARE
The Contractor installs only software provided with valid licenses and instructions from the Client. The Client is solely responsible for software legality. Any technical tools used for service will be removed after completion.
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11. DATA
The Client is solely responsible for backing up data before service. The Contractor is not liable for data loss, corruption, or inaccessible files, whether pre-existing or occurring during service. The Client waives any claims for damages, costs, or losses arising from such data issues. Basic backup or transfer may be offered for accessible data (fees apply). Complex recovery may require third-party services at additional cost. Installed programs cannot be backed up; the Client must supply original software for reinstallation.
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12. CONFIDENTIALITY & DATA PRIVACY
12.1 The Client is strongly urged not to leave sensitive information on the computer or device during repair or service. The Client is always responsible for safeguarding their personal data.
12.2 The Contractor will not disclose any data to third parties during or after the services, thereby maintaining confidentiality.
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13. DAMAGES
13.1 Repairs are inherently risky; damage may occur to any part of the device during disassembly, reassembly, soldering, or other procedures.
13.2 Screen Removal Risk:
• The Client acknowledges that removing screens carries significant risk of damage.
• If a screen is damaged during removal, all replacement or repair costs are solely the Client’s responsibility.
• The Contractor’s role is to assist with repair and not assume liability for inherent risks associated with screen removal.
13.3 The Client is responsible for all damage or loss, including replacement or repair costs for affected components.
13.4 Use of non-original power supplies or accessories may increase risk, and the Client assumes all responsibility.
13.5 The Contractor is not liable for loss of use, loss of business, profits, data, or any indirect, incidental, or consequential damages arising from service.
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14. VIRUS, MALWARE, AND SCANS
Traces of viruses or malware may persist; the Contractor does not guarantee removal and may recommend OS reinstallation. The Client assumes all risk, and the Contractor is not liable for any damage, loss, or data corruption.
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15. CLIENT RESPONSIBILITIES
15.1 The Client is responsible for checking the device after service and before leaving the premises.
15.2 The Client must provide accurate information regarding the issues.
15.3 The Client must promptly pick up the repaired device. Failure to do so is subject to Section 15 (Abandoned Device / Work).
15.4 The Client must verify prices prior to service and is responsible for all charges after completion.
15.5 The Client must review this entire Agreement before receiving services.
15.6 The Client is responsible for backing up all data before submitting the device.
15.7 Assistance with specific tasks may be provided at the Contractor’s discretion, but instructional or training services are not included under this Agreement.
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16. ABANDONED DEVICE / WORK
16.1 The Contractor will maintain communication with the Client by phone, text, or email (if provided).
16.2 Devices or jobs not completed or retrieved within thirty (30) days will be deemed abandoned.
16.3 All deposits are forfeited, and any parts purchased may be resold at the Contractor’s discretion. Future service requests require new parts at current prices and labor at current rates.
16.4 The Contractor is not liable for unclaimed or abandoned devices.
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17. RIGHTS
17.1 The Contractor reserves the right to amend, replace, change, remove, or update any part of this Agreement at any time.
17.2 All individuals have the right to access services, provided their presence does not adversely affect the overall business.
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18. WARRANTY
18.1 Labor for hardware services is guaranteed for ninety (90) days. After this period, new labor fees apply.
18.2 Replacement parts are covered only by the vendor’s or manufacturer’s warranty, typically twenty-eight (28) days. If a part fails after that time, the Client must pay for replacement.
18.3 Operating system installations, tune-ups, and similar software services are guaranteed for five (5) days. The Contractor is not responsible for issues caused by malware, user actions, or third-party software after service.
18.4 Warranty does not cover failures caused by misuse, modification, or unrelated hardware defects.
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19. PARTS
19.1 If the Client requests a repair but does not leave the device with the Contractor, the Client is responsible for all additional costs if parts are incorrectly ordered and returned to the supplier.
19.2 If OEM replacement parts are unavailable, the Contractor may source from third-party vendors, including used or remanufactured components. Availability and delivery times are not guaranteed.
19.3 Parts may be non-returnable or subject to vendor restrictions. The Client accepts all associated losses, including expired return dates.
19.4 Pricing for replacement parts may vary; if a part is returned or replaced, the Client may be charged the current price at the time of sourcing.
19.5 In cases of partial completion, where a repair cannot be finished due to unavailable parts or part failure, the device may be returned to the Client as-is. The Client accepts any replaced components and any associated costs.
19.6 Warranty claims for parts must be made directly with the vendor; the Contractor provides warranty only for labor.
19.7 Parts incur purchase costs, taxes, postal fees, and processing fees, all of which are the Client’s responsibility.
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20. LICENSES
20.1 The purchase of software licenses, activation keys, or digital subscriptions is non-refundable and non-returnable once issued.
20.2 The Client is fully responsible for the cost of all licenses required for installation or activation.
20.3 The Contractor provides no warranty for software licenses beyond those offered by the vendor or publisher.
20.4 Replacement or reissued licenses may incur additional costs at current vendor pricing.
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21. DEVICE TRANSFERS
21.1 The Contractor does not operate as a retailer. However, from time to time, the Contractor may transfer ownership of a refurbished device to a Client.
21.2 All such transfers are made strictly “AS IS,” without warranty, and the Client must test the device at the time of acceptance.
21.3 Returns may be accepted within thirty (30) days at the Contractor’s sole discretion, subject to inspection. A $30.00 usage fee will be deducted from any refund.
21.4 No refunds are available after thirty (30) days.
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22. SUB-CONTRACTOR
22.1 The Contractor may engage third-party sub-contractors to fulfill obligations.
22.2 Compensation remains payable by the Client to the Contractor.
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23. FINANCIAL AND MONETARY
23.1 The Contractor’s primary business is the provision of computer repair and IT services. The Contractor does not engage in the regular sale of hardware, software, or licenses.
23.2 Any devices, components, or licenses provided are incidental to completing the Client’s request.
23.3 Full upfront deposits are required for parts or licenses, with processing fees included in the final invoice.
23.4 The Client is responsible for troubleshooting charges, which are non-refundable and must be paid up front.
23.5 If the Client terminates the agreement before completion, all services provided and costs incurred must be paid.
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24. CONTENT RESPONSIBILITY
24.1 The Client is solely responsible for all content on their device and for compliance with applicable laws.
24.2 The Contractor has no responsibility for device content.
24.3 The Client indemnifies the Contractor from any claims or legal actions arising from such content.
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25. GOVERNING LAW AND JURISDICTION
25.1 This Agreement shall be governed by and construed in accordance with the laws of the State of Florida.
25.2 Any disputes arising under or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida, unless otherwise provided herein.
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26. DISPUTE RESOLUTION
26.1 Prior to initiating any formal legal action, the Client and Contractor agree to first attempt to resolve any disputes, claims, or controversies arising out of or relating to this Agreement through mediation.
26.2 If mediation is unsuccessful, the dispute shall be submitted to binding arbitration in Miami, Florida, conducted in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration body.
26.3 The decision of the arbitrator(s) shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction.
26.4 Both parties agree that initiating mediation or arbitration is a precondition to any court proceedings, and the Client waives any right to file a lawsuit prior to completing these steps.
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27. SEVERABILITY
27.1 If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
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28. ENTIRE AGREEMENT
28.1 This Agreement, including all referenced sections and the full detailed terms posted here which, constitutes the entire agreement between the Client and Contractor and supersedes all prior understandings, oral or written, regarding the subject matter herein.