GENERAL SERVICE AGREEMENT
This Agreement is entered into by and between:
CLIENT, hereinafter referred to as ‘Client,’ whose name must be entered in the ‘Name’ field of the service order form.
CONTRACTOR, PC Repair in Miami LLC, hereinafter referred to as “Contractor.”
BACKGROUND
A: The Client acknowledges that the Contractor possesses the necessary qualifications, skills, experience, and abilities to provide the services outlined herein.
B: The Contractor agrees to provide the services to the Client in accordance with the terms and conditions set forth in this Agreement.
C: The Client and Contractor agree that this Agreement, effective upon the Client’s signature, will remain in force until the completion of the services outlined herein, encompassing mutual benefits and obligations.
TERMS AND CONDITIONS
1.COMPENSATION
1.1 The Contractor will invoice the Client for the services provided according to the following terms:
i. The Client shall make payment for the services rendered.
ii. All Client invoices are due upon receipt of service.
iii. All monetary amounts must be in US Dollars.
2.ESTIMATES
2.1 Estimates cannot be provided upfront, as identifying all potential issues with this type of technology in advance is challenging. The customer may pay a non-refundable flat fee for an initial device check. If a repair is possible and the contractor successfully completes the work, the client will be charged an additional flat labor fee for the repair. The fee will be agreed upon before any work is performed. Parts and miscellaneous fees are not included.
3.SCOPE OF SERVICES
3.1 Services performed without the Client’s signature on the service order form do not grant any rights to the Client, and any work done is at their own risk.
3.2 If the Contractor deems the computer unserviceable, it will be returned to the Client marked as “NO FIX.”
3.3 Certain circumstances may limit the service, and in such events, the Contractor may decline to provide the service (e.g., age of the system, obsolete parts, compatibility issues, unavailability of replacements, etc.).
3.4 The Client understands and agrees that electronic repairs are inherently unpredictable. The Client accepts that the device may be beyond repair or could be permanently damaged during the repair process, potentially rendering it unusable. The Client acknowledges that circuit board components, especially in liquid-damaged devices, can deteriorate over time and may fail unexpectedly due to short circuits, oxidation, corrosion, or rust. The Client further accepts full responsibility for any damages that may occur during the repair and agrees that the Contractor will not be held liable for any resulting loss or damage..
3.5 Changes to the operating system or software are permanent and irreversible.
3.6 The turnaround time for completing the service depends on the complexity of the work, including the delivery of any necessary parts; however, the average time may be 10 business days.
3.7 If the Contractor identifies another problem affecting the device during the course of servicing, new charges may arise. The Contractor will inform the Client of such developments before proceeding further and will require approval for those charges from the Client.
3.8 Delays caused by unforeseen circumstances will be communicated to the Client as soon as possible.
4.AUTONOMY
4.1 The Contractor shall exercise complete control over working hours, methods, and decision-making pertaining to the services outlined in this Agreement. The Contractor will operate autonomously and independently, without direct instruction from the Client. However, the Contractor will remain responsive to the following:
• Communication and Updates
• Timelines
• Costs and Additional Charges
• Options and Alternatives
5.INDEMNIFICATION
5.1 To the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless the Contractor, its employees, agents, and successors from any and all losses, claims, costs, damages, penalties, fines, expenses (including legal fees), or liabilities of any nature arising from acts or services provided in connection with this Agreement.
5.2 The Client must secure insurance coverage for their device against loss or damage from events such as fire, storm, robbery, vandalism, or other unforeseen circumstances (“Force Majeure Events”) during repair or service on the premises. The Client acknowledges that these events are beyond the Contractor’s control, absolving the Contractor from any obligation to cover or compensate for losses.
6.REMOTE SUPPORT
6.1 The Client is responsible for the session fee, regardless of whether the session resolves any technical issue.
6.2 The Client acknowledges that remote support fees are charged per session, rounded to the hour, and must be paid in advance.
6.3 A third-party remote software will be used, and all security measures are provided by the software.
6.4 The Client acknowledges that he/she must actively participate and grant the necessary permissions for the initiation of a remote session.
7.ON-SITE SUPPORT
7.1 An onsite visit will incur a flat fee for the first hour (or rounded hour). Additional hours will be billed at an hourly rate..
8.SOFTWARE
8.1 The Contractor can install software on the Client’s computer only if the Client provides access, installation instructions, and legal licenses for the process.
8.2 The Client acknowledges that the Contractor will not install any illegal programs and that the Client is responsible for the legality of installed programs.
8.3 Technical programs installed for problem resolution will be uninstalled at the end of their use.
9.DATA
9.1 The Client acknowledges the potential for data loss during service and assumes responsibility for data protection prior to the service.
9.2 The Contractor is not liable for any loss of data during the repair process.
9.3 The Client is responsible for any data loss resulting from pre-existing issues outlined.
9.4 The Contractor offers basic data backup services or data transfer when the data is accessible and not encrypted, corrupted, partially visible, or affected by other factors. Fees will apply for these services.
9.5 In the event of data recovery challenges, should the Contractor be unable to recover data on a media, they may propose data recovery services through a third-party company, which may lead to additional charges for the Client.
9.6 The Client understands and agrees that programs cannot be backed up, and for reinstallation, the Client must have the original software.
10.DAMAGES
10.1 The Client understands and agrees that there is a potential for damage to any part of the computer or device during the disassembly and assembly process, electrostatic activities, soldering procedures, and/or other unforeseen factors. The Client fully accepts financial responsibility for those damages.
10.2 The Client fully accepts financial responsibility for any damages to LCD screens attached with adhesive that may occur during the disassembly process. The Client is also responsible for ensuring their device against damage or loss during the repair process.
10.3 The Client acknowledges the potential risks of damage when not using the original manufacturer’s power supply unit and accepts all financial responsibility.
10.4 The Client acknowledges and agrees that the Contractor’s liability for any accidental damage to a motherboard or graphics card during repair or service is limited to a maximum of $250. For any accidental damage to an LCD screen during its replacement, the back cover, or any work involving manipulation of the LCD screen, the Contractor’s liability is limited to $30. These limits apply only to accidental damage and do not cover damages resulting from pre-existing conditions, wear-and-tear, or misuse, which remain the sole responsibility of the Client. The Client understands that any work performed will be thoroughly checked and inspected before delivery. The Contractor will not accept responsibility for any damages identified after the work has been completed and delivered to the Client..
11.VIRUS, MALWARE, AND SCANS
11.1 The Client acknowledges that traces of viruses may persist even after an initial scan due to advanced hiding techniques or the regenerative capabilities of certain viruses. The Contractor will not recommend additional scans but instead suggests an alternative of reinstalling the operating system.
12.CLIENT RESPONSIBILITIES
12.1 The Client is responsible for checking the computer after service and before leaving the premises.
12.2 The Client must provide accurate information regarding the issues with the computer.
12.3 The Client must promptly pick up the repaired device upon completion.
12.4 The Client is responsible for verifying prices prior to using the service and for all billing charges after service completion.
12.5 The Client must thoroughly review this entire agreement before receiving services.
12.6 The Client is responsible for backing up all data before submitting the device for repair.
13.ABANDONED DEVICE
13.1 The Contractor will make every effort to contact the Client using all available communication methods, such as phone, text, or email (if provided), to facilitate the retrieval of the device from the premises after service completion.
13.2 The Contractor reserves the right to store a device for a maximum period of 30 days, with storage fees of $30.00 USD. The Contractor acknowledges that unforeseen circumstances, such as natural disasters, strikes, and similar situations, may impede the Client’s ability to retrieve the device within the stipulated timeframe. Despite such circumstances, the storage period will not be extended beyond 30 days.
13.3 The Contractor is not obligated to retain a device after service completion and will not be liable for any issues related to the Client’s situation; all responsibility for device retrieval after service lies with the Client.
13.4 Devices left unclaimed will be deemed abandoned and may be discarded.
14.RIGHTS
14.1 The Contractor reserves the right to amend, replace, change, remove, or update any part of this agreement at any time, with the Client remaining bound by the signed agreement.
14.2 All individuals have the right to access our services, provided their presence does not adversely affect the overall well-being of our business.
15.WARRANTY
15.1 The Contractor guarantees labor for a period of twenty-five days following any hardware service. For operating system setups, the guarantee is valid for five days from the completion date.
15.2 Clients are encouraged to ensure their hardware is in good working condition prior to service. The Contractor is not responsible for any hardware failures that occur during the service, except in cases of accidents during the service.
15.3 The Client acknowledges that any modifications, adjustments, or misuse after the completion date may affect the system again and will not be covered by the Contractor.
15.4 The warranty for any part covers only manufacturing defects.
16.SUB-CONTRACTOR
16.1 The Contractor may engage a third-party sub-contractor to fulfill some or all obligations outlined in this agreement. However, the Contractor does not accept the Client hiring or involving any third parties to assist in providing the service. In the event that the Contractor hires a sub-contractor, the compensation for the service remains payable by the Client to the Contractor.
17.PARTS
17.1 If the Client requests a computer repair but chooses not to leave the computer in the Contractor’s possession, and the Contractor relies solely on the computer’s general reference, the Client will be responsible for all additional costs incurred if the part is incorrectly ordered and must be returned to the supplier for reordering, including postal services.
17.2 Should the “Original Equipment Manufacturer” (OEM) replacement part be unavailable, the Client consents to the Contractor sourcing a replacement from a third-party vendor, which may include previously used or remanufactured components.
17.3 Any warranty claims for parts used in repairing the Client’s computer must be made directly with the respective vendor; the Contractor does not offer any warranty for parts, except for labor.
17.4 Any parts needed to repair the Client’s computer will incur charges for purchase, taxes, postal services from the vendor, and an additional processing fee from the Contractor.
18.RETURNS
18.1 Expired return dates, damaged parts, and non-returnable licenses are not accepted by the vendor. The Client will retain any faulty parts and licenses, accepting the associated financial losses.
19.FINANCIAL AND MONETARY
19.1 The Contractor provides services and does not sell hardware, software, or licenses. Any hardware acquired by the Contractor is solely for repair purposes, and any licenses required for activation incur costs for which the Client is responsible.
19.2 An upfront full deposit is required for the procurement of parts or licenses, with an additional processing fee included in the final invoice.
19.3 The Client is responsible for charges related to the time and effort dedicated to troubleshooting the issue, which are non-refundable and must be paid upfront, regardless of whether the computer is repaired.
19.4 If the agreement is terminated by the Client before project completion, the Client is obligated to pay for all services provided and costs incurred up until the termination date.
20.CONFIDENTIALITY
20.1 The Client is strongly urged not to leave sensitive information on the computer or device during repair or service. The Client is always responsible for safeguarding their personal data.
20.2 The Contractor will not disclose any data to third parties during or after the services, thereby maintaining confidentiality.